Complaints

Tell us

If something has gone wrong, Email hello@arctishaven.com.

Please include your name, how we can reach you, the product or order if you have one, and what you would like us to do.

What happens next

We will read the complaint and reply. We have not published a numbered response deadline here because we have not set one as a public service standard. We will not ignore a complaint.

If we cannot agree

You may complain to the ICO about personal data (ico.org.uk), or seek advice from Citizens Advice about consumer issues.

Arctis Haven does not currently belong to a named alternative dispute resolution scheme. We will not claim membership we do not have. If the law later requires us to point you to ADR, we will say so here.